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At Wattsan, we strive to provide high-quality equipment, as well as transparent and reliable service. Our clients often contact us with questions, so we have compiled the most frequently asked questions in this article. Regardless of whether you are considering buying or already own a Wattsan machine, these answers will help you better understand who we are and how we work
What is Wattsan?
Wattsan is a reliable manufacturer of CNC machines and laser installations with over 20 years of industry experience. During this time, we have built a network of loyal customers and partners, including well-known bloggers and industry experts from all over the world. We are constantly improving our machines based on feedback from engineers, dealers and customers. As a result of this ongoing collaboration, more than 50 technical and design improvements have been made.
Why are Wattsan machines more expensive?
Our machines are more expensive than some other Chinese brands, but this reflects the quality we provide. We use only high-quality components, including Mitsubishi motors, PRC and IPG laser sources, GPT power supplies, PMI linear guides, and industrial-grade electrical systems. In addition, each Wattsan machine is equipped with a reinforced frame designed to maintain accuracy and productivity even after 10 years of continuous operation, regardless of operating conditions.
Where can I see your machines in person?
Wattsan regularly participates in China’s largest industrial exhibitions, showcasing a full range of equipment: CO2 laser cutters, CNC machines, UV markers and fiber markers, laser cleaners and welding machines. To see our machines in action, visit our booth at upcoming exhibitions — dates and venues are always listed on our website.
How does the Wattsan warranty work?
All Wattsan machines are provided with a standard 1-year warranty. Most maintenance issues can be resolved by our engineers remotely within 24 hours. Even after the warranty period has expired, customers can continue to rely on our technical support. If your machine is 5 or even 10 years old, our specialists are always ready to help.
Is delivery included in the price of the machine?
The shipping cost is calculated separately depending on your location. We believe that such a transparent approach to pricing is more fair to our customers and ensures that you only pay for the logistics that you really need.
What does your technical support include?
Our full-time technical team is ready to help you 24 hours a day and 7 days a week. If you encounter any problems, just send us a photo of the serial number of the machine at help@wattsan.com and our engineers will consult you quickly — often on the same day.
What shipping options do you offer?
We offer various shipping methods:
- EXW – pickup directly from our factory
- FOB – shipping to China port
- CIF – delivery to your country’s port
- CIP – delivery to your city (customs clearance is not included)
- DAP – delivery to your address (customs clearance is not included)
- DDP – full door-to-door delivery, including customs clearance
Can I see a machine if I live in the US?
We currently do not have showrooms in the United States, but we are working with clients and partners who can offer real-time demonstrations. Alternatively, we can organize an online demo or share a detailed video showing the machine in action.
Why don’t Wattsan CO2 machines use multiple motors?
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Our research department has thoroughly tested the multi-motor configurations and concluded that they are not necessary for CO2 lasers. Although they can provide slightly higher idle speeds, this does not lead to a significant increase in operating speed. Instead, we use reliable, stable 3-phase motors that deliver consistent performance without excessive design costs.
Do you offer delivery with customs clearance?
Yes, we do. Although customs clearance is not always included in the default price, we can provide it upon request. Our team will help you find the most economical and convenient delivery solution.
Conclusion
At Wattsan, we strive for transparency, quality, and support. Whether you’re comparing hardware components, evaluating warranty conditions, or choosing shipping options, we strive to provide clear answers and practical solutions. If you have any additional questions, do not hesitate to contact our team.
